Cheaptickets.com Complaint - Be careful when booking a reservation!
Cheaptickets charged my Visa card twice for the same hotel stay in Florence, Italy. Upon contacting them several times, they continually said there is nothing they can do and they cannot issue a refund. They kept telling me that I needed to contact the hotel to get my refund, but cheaptickets was the company who charged my card twice. In contacting the hotel, they repeatedly stated that cheaptickets was at fault and we need to go through them to get our refund. The hotel stay was $376 and cheaptickets offed to give me a $75 voucher for future hotel stay "for my trouble." To date, the refund has not been issued and it has been 5 weeks since my hotel stay.