Samsonite Complaint - Don't buy Samsonite you're dealing with a bunch of crooks
I bought 4 suitcases last year around January 2009. One of them was returned to the Online Vendor because it was returnable in the 60 day period since the side latches just fell apart. Recently we had a issue with another suitcase. The center latch/combination lock is jammed. The bag is brand new and not used. I called the Customer Service for Samsonite $4.95 for the part and $4.95 for shipping. If I want it fixed for free I should take it to Bedo's in Falls Church, VA. Guess what Steve at Bedo's wants $18 to look at the bag and another $28 if the lock is bad. He didn't ask for the receipt or warranty. I called Customer Service for Samsonite who in turn called Bedo's. Guess what Bedo's told them that I had put in a combination and forgot the codes. I didn't tell Bedo's anything. So No Warranty and waste of time. Do not buy Samsonite bags. Useless Warranties and defective products built in 3rd world countries.