Bob Rohrman's Arlington Nissan in Arlington Hts. Complaint - When is a new car not a new car? when leasing it from Rohrman
ARLINGTON HTS, IL, ILLINOIS -- On 6/24 my wife and I leased a new Murano, actually a demo with 5836 miles on it. We were told it came with a full new car warranty. A few weeks later I brought the car in to have a couple of minor things taken care of including a new valve cover for the left rear tire, the top half was broken off. Didn't think anything of it. On 9/18 I brought the car in for a few minor things and it's first oil change. I was told the left rear tire was damaged and had to be replaced. They gave me no reason but I said fine, go ahead and replace it. I was told it was going to cost $385.00. I was astounded. I had no idea anything was wrong and anyway the car only had 1300 miles on so I knew it had to be covered under the warranty. WRONG. I was told by the Gen. Mgr. that it was was not covered and I had to pay to have it repaired. He said he'd do me a favor and reduce the price by the labor, or $100. I told him it was very unprofessional of him to do that to a good customer. I had leased 2 Lexus's from Rohrman a few years ago with no problems. And since this was a new car it should be covered. I was never told the demo was fully covered by the new car warranty except for the tires. As far as I was concerned, the tire had 1300 miles on it. He got up and said since I called him "unprofessional" he was taking back the deal and hollered to the service lady to charge me the whole $385 and walked away. I then gritted my teeth and told him he was not unprofessional and he hollared back to the lady to give me the $285 price which I paid. I was so upset that this moron embarrasssed me (and himself) in front of the service lady. It was extremely demeaning, degrading, humiliating and embarrasssing. I then wrote a certified letter to Rohrman and 2 of his officers at their headquarters in IN on 9/18 explaining what happened and asking for a refund but have not even received the courtesy of a reply or a call. My wife's lawfirm has given me a couple of ideas, starting with sending a copy of the letter to every officer of Nissan in Japan and waiting to hear something from them. Wife's lawfirm has drafted a letter to be sent next week. If that doesn't work, then I'll be going to the newspapers and the TV stations and finally to small claims court. I will NEVER do business with anyone even remotely connected with Rohrman again. If you need the names of the Gen Mgr I'll be happy to supply it.