Idearc Media Complaint - Screwed again - Advertising

Advertising - Complaint

Review by MHall on 2009-10-23

TEXAS -- Well here I am again. Last year I wrote a complaint concerning Idearc Media costing my company business the previous two years because they put my home address in the ad after I asked them not to one year (We have a mobile service); and, the next year they didn't even run our ad after working with the sales representative for two months to get the ad "right".

After filing a BBB complaint on Idearc, I was offered an $80 a month credit towards advertising in this years book. After working with the sales representative to again get my ad right and sending in the revisions I wanted on the ad, I never got a callback or e-mail back from the representative for over a week. When I called him once again, was told that it is too late for the ad, that the cutoff date passed.

We're again going to lose business because of this company. Have to wonder if this was there way of saving that $80 a month in "free" advertising I was to receive.

Company Response:
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: customerservice@idearc.com Your full name and title: Business Name: Business Telephone Number: State in which your Business resides: Your contact number: Best time to call you: E-mail address: Brief complaint description: