Lowe's Informative - Lowes Installers no more!
Well, I have seen many bad reviews for Lowes and installations. Allow me to elucidate. We installed kitchens for Lowes for years. One week ago we had finally had enough! We are a millwork shop located in RI. We took on Lowes work to fill in the gaps in our custom work schedule and to keep capitol moving. Throughout our relationship with Lowes, many things have been onesided. Lowes transfers their associates from within, meaning that one day an associate may be in Appliances and the next transferred to Kitchens....NOT GOOD. It takes many years of design and real world experience to successfully design a workable kitchen. We know this as we have been designing, fabricating and installing custom kitchen for 15 years now. One cannot just be thrown into the mix and "prang...your a designer!"
Lowes has not only decreased their rate of pay to the installers, by ten dollars an hour, but they have a nonexistent support system for their installers. They have stringent insurance requirements and all sorts of "protocols" installers must follow or your gone. If the customer is unhappy, regardless of the situation, the installer will most likely bear the brunt, monetarily, for the problem. Which leads to our recent break with the Installed Sales program, just as an installer who commented previously, stated.
The kitchen designers, the majority of them, are out for the sale. They work on commission. This means that they want to sell and close the deal fast. They design up a slipshod kitchen and send us out to measure the kitchen. Most times all of the pertinant info has not been faxed to us. We are left guessing. Mind you, they are supposed to fax us everything, stack details, notes, plan views, elevations, contractual paperwork...the works. Communication with them is minimal although we try our best. They do not work 5 days a week, it's a day or two on then 3 off, etcetera. So if we don't have all the paperwork its trouble. We are supposed to schedule within 48 hours of receiving the info. We do. After we meet with the customer the job detail has to be back to Lowes within 24 hours. From there it's in their hands and anyone's guess.
Their installed sales team is also supposed to follow protocols, they don't. Flat out don't. They lie about one's payments and hold your money even if the problem is a design issue and not an installer issue, but will tell you that they paid the invoice. We have had to cover for designers on numerous occasions and some we have not charged for. But now they have left us out to dry. Mind you, you the customer, have paid for everything up front. Materials and installation labor. So Lowes has all the money. We don't get paid until you, the customer sign off on the job, sometimes two weeks after we have completed the job. Lowes is supposed to pay us 48 hours after completion and they have spoken to the customer for the third time. If the customer has a problem with Lowes, and they won't sign the Waiver, it is all over for us, the installer, who worked their butts off to install a less than perfect, kitchen design, and done extra work just to try to keep the customer happy. So thats where we are at now. We've completed our contractual obligation, you have paid in full, but Lowes has not. There is no protection for us, the installer, because our contracts say we won't throw up a mechanics lien. Our contracts are unbelievably lopsided giving 100% protection to Lowes and none to the installer.
Anyone looking to install for Lowes beware. They care nothing for your past performance, not one call back, just protecting their own corporate skins.
Well, as the installer before me said, another quality installer gone. Good riddance Lowes.