RYOCigarette.com Complaint - I'd rather have swine flu then order from them again
If I had just 1 problem with them I wouldn't complain but I continue to have problems with them.
One problem is their time from receiving the order until shipping. It seems now that a week or more is the norm for them now. Because of this and the problem I am describing below I found a new company BnB http://www.bnbtobacco.com that has not only blown RYO out of the water as far as shipping, actually shipping out any order placed by 2pm I believe, the products I am ordering are cheaper and their customer service is excellent even though I only had to email once and that email was returned and problem solved in 10 mins.
My real big major problem was I had ordered about $200 each of 2 products. After a week and a half of no sign the order was even shipped, I began emailing and calling. No answer or response to either after almost 3 weeks since ordering I was about to cancel the order and also have my CC company block the charge. They finally called me back and said the one product was on back order but the entire order will be shipped soon. Well a month after I placed the order it finally arrived, with just the backordered item. After 2 weeks of trying to reach them they finally called back to say they shiiped the order that wasn't back ordered earlier. When I told them it wasn't and to give me a tracking number they couldn't. They then said they would call me back. When they called me back like a week later they insisted the full order was shipped at once and denied saying the one product was shipped earlier. Well I told them they were full of it because not only did I get only 1 product in the shipment, I also had the packing slip which showed only one product shipped. There answer was the other product was in another box and that should have a packing slip listing that product. When I said only 1 box came and asked for a tracking # for the other product and box, they said it was the same tracking #. When I informed them they were lying and each box would have it's own tracking #, I should know I worked in the shipping business, I was told she had to ask someone and would call me right back. Thats was about 4-5 months ago and even though I called and emailed many tmes they choose to never respond. So they didn't ship something and when asked they lied to cover their butt and when called out on it they lied again and when called out on it again they choose to pull the ignore it and they will go away game. So I finally had to call my CC company. I told them what happened and said to take the part of the charge off they didn't send. When the girl on the other end found out how they were lying to us then ignoring us, she took the entire order off our credit card to teach RYO not to lie.
I will never use this company again. I actually have 2 very positive reviews here I gave them but between the lying and the fact that actually shipping the items has gone from 1-2 days to a week or more, is unacceptable, especially since BnB is cheaper and faster.