Radio Shack Informative - Just A Thought.... - Customer Service
I work at Radio Shack and I have seen some current and former assoicates on here and for the bulk of it their comments/reviews go something like this:
"We don't get paid enough to provide excellent customer service."
"We are expected to know too much." ect, ect, ect.
For the record none of them are saying anything short of the truth when they say an employee there gets Minimum Wage plus commision. At that same note how exactly does that have anything to do with the way you treat a customer. Does that mean that if I got paid 10 dollars an hour that I should do more for the customer? I don't think so, call me sort of old fashion but I believe the if you do quality in your work you'll reap the rewards later. Maybe its not in the form of a raise but it could be in the form of a promotion. Or maybe even the simple fact that if you actually make the customer feel that you actually give a damn they will come back and guess what? You will get MORE on your paycheck oh my god what a concept I never knew this!
Second off it is not a federal offense to refer someone to another store or even referring them online for a better deal. 90% of the time people I refer come back you know why? Because at the very least if Radio Shack doesn't have it YET AGAIN at least they know I'm good to point them in the right direction.
Third off I am not getting these people making statements like "If we don't sell cell phone we are threatened and fired!" I plain and simple do not like selling the post-paid phones. For the simple matter of its a huge headache because if something goes wrong the first person to blame is of course, the people you bought it from. However such I am not going to the extent of saying I DONT CARE about your cell phone not working, I do care the problem is I do not have the proper authority to fix your problem if it is big enough.
My final point will be this issue about, "old people," of course because these old people don't like these young wipper-snappers right? These, "old people" is what gives me a bigger paycheck each week. When these people come in and ask for me I get the sale, do they care that I am young? Some do, but the majority like me because at the very least I at least act like I care and provide them with what they need, even if I am having a bad day. Have I been told off? Sure, have I resented some of my customers? Of course but that doesn't affect the way I treat the MAJORITY of my customers. The idea if you say it rude your not getting anything from me is a bogus concept at best. I won't go all out for a rude customer but I will get them what they need to the best of my ability, I like to think I make more than my, "meger restitution."