Best Buy Compliment - Abusive Employees & Best Buy doesn't need any customers
IRIVNE, CALIFORNIA -- I ordered a washer & dryer online to be delivered today. They came at 9am. Instead of the delivery guy asking me if I was going to do the connections myself he was being deliberately difficult by giving half information and said "you are going to do the installation yourself" Later I found out through the half info that they won't install if you didn't buy the hoses etc thru them. NO WHERE DOES IT SAY THAT IN ANY INFO ON THE WEB SITE. I went back and checked. So just now I went to 2 stores, the first had no one to ask a question of and had no hoses etc at all. I went to store 2,found some of the stuff I needed, this time I was ignored by a salesperson, waited for 10 additional minutes, and decided to purchase what I found. The checkout stand was blocked deliberately by a display, soooooooooo I had to walk around to the exit door to go in and pay. Three women employees (including the supposed supervisor J blonde)were standing around having a personal conversation(because that's more important than helping customers after all, they don't care- they think they are getting the same paycheck-until sales go in the tank and people lose their jobs-for not doing it in the 1st place)The exit security guy asked if he could help me because I obviously was confused. My reply was I'm trying to pay! Thse women were literally startled out of their instense conversation. I walked over to the checkstand and the clerk admitted it is confusing. I corrected her that it is annoying. I shared with her my experience so far in that store and I guess she was personally offended by it because she wanted me to shut up just because SHE was being nice to me and helping me. HELLO THAT IS YOUR JOB. To which I replied that I take crap from customers all day long and if I had said to a customer what she had just said to me I would be fired. Her comeback was that I do not have to shop here. To which I said cancel my transaction. She had to go get her supervisor J-yes the same one who was engrossed in not helping the handful of customers in the store.
I shared with her that I was jerked around this morning with the delivery (a $2000 purchase)and can't get any assistance in the store, and now a snotty nose high school or college/immature kid is giving me crap. I had not shopped in Best Buy for 20 years. He comment was "DON"T COME BACK"
Best Buy doesn't want any customers in this economy and therefore doesn't need any revenue apparently. Best Buy employees haven't a clue as to how they get a paycheck and what it consists of. And they don't want to hear you complain about them not doing any job-especially the ones they are being paid to do. Typical selfish Californians.