C & T Rodent Control Exclusion & Pest Control Complaint - Beware of companies who won't given written estimates...

Review by walnutcreek on 2009-10-24
CONCORD, CALIFORNIA -- Called C & T Pest Control because of a rodent problem I suspected we were having. Based on my conversation with the owner's wife (note this is a husband and wife company), I was given a ball park estimate of $750- $1,000., to take care of the problem. The owner came out the next day and gave me a thorough inspection of the attic, crawl space and exterior of the home. He showed me the areas of concern and the cost to close up entry points, etc. We agreed on a price of $400.00 and I felt very confident in his experience & advice. My husband was out of town at a training seminar and the owner said to have my husband call him on his cell with questions or concerns. The owner did not give me his cell #, so the following morning I called the office and the owner's wife answered the phone, it was around 7:30am and was chewed out for calling too early (let me reiterate that she was EXTREMELY rude and was taken back by it.) Apparently, this is their business line but you can hear it throughout their house and I woke her up. The owner's wife immediately told me the price had changed by $100.00 and that did not include any rodent trappings. I told her the reasonI was calling was to get her husband's cell phone so my husband could call him directly and she told me she would get my husbands the owner played phone tag (mind you no cell phone # was ever given)so he was calling the office. Since my husband was at a training seminar all week, had to call the C & T office # on his breaks, and of course he could not get through or leave a message. Finally after a day and a half of not being able to get a hold of the owner, I left a message asking if they could put a break down of costs in writing which were going to be involved for the $500.00 fee ( ie repair work $250.00, sanitation $150.00, labor etc, etc) because I needed my husband to review the information of what work was being done, etc. I am not a pest control expert and because we couldn't get a call back from the owner I felt that having something in writing of what needed to be done would help my husband understand everything that would be covered. Within 10 minutes of leaving a voicemailI received an email back. The following is the email response I received. Keep in mind I just left a voicemail and the professional thing to do would have been to call me on the phone.

"I got your message, and I am sorry for the misunderstanding on price for the exclusion and clean up. It would be $500.00 for us to do all the exclusion and clean up. I don't feel comfortable writing exactly what needs to be done, and giving another company what my husband took the time to do. I understand you are trying to save money, but were in a business to do quality work and we don't over look any entry points for rodents. Unlike other companies who charge less, but overlook entries, and then you have rats back in your home. We come behind a lot of companies who rush to get it done at a cheaper price, and than you have rats back in your home and call us to correct the problem that should have been properly done to begin with. In most business you get what you pay for. Good luck with another company, as we do not feel comfortable doing your job at this time."

On a side note, this company's yellow page add states "rated #1 in Contra Costa for quality service you can trust" but I could not find who rated them. They are not listed as a Better Business Bureau member which has high rating standards for for trust & service. Obviously there is a reason why they are not part of this affiliation. Go to the BBB website if you need a pest control company and they will give you a list of names in the area and any recent complaints in the past 36 months. It's a great resource!
Comments:1 Replies - Latest reply on 2009-10-25
Posted by Anonymous on 2009-10-25:
An estimate is just that: a guestimation of the cost. The total cost can be more or less what is quoted. Even written. It is not a firm quote. That is why insurance companies ask for 3 estimates before they pay a claim.

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