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AirTran Airways Complaint - Prepare for hidden charge for seat selection - Seat selection charge of $6, $20 or $69 after reservation
Seat selection charge of $6, $20 or $69 after reservation - Complaint
After completing and paying for my non-refundable reservation (at what I thought was a final price) I attempted to select a seat assignment. Seat selection was only permitted if I paid $6 per seat per flight segment ($20 for front economy or exit row seats - $69 for business class upgrade). On the outward bound flight, I let AirTran assign seats. My wife and I were seated in middle seats on opposite sides of the aircraft. On the return flight, I paid the extra $6 each to avoid being jammed between two large people, again. Advance selection showed all center seats reserved, so I couldn't get seats together without paying for both. Apparently, most people chose to forgeit the extra $6, because the flight had several center seats open after all. The amount doesn't bother me -- $6 is not that much money. I am, however, very bothered by the failure of AirTran to disclose the extra cost before the ticket purchase is completed.
Comments:
Posted by LadyScot on 2009-10-25:
You bought a cheap ticket on a cheap airline. Next time, fly a national carrier and pay the higher price, which has the seat cost built in.
Posted by Hugh_Jorgen on 2009-10-25:
Once you select your flights, on the very next screen under "fare rules" it plainly states: "Advance seat assignment is available for a small fee, or you may select your seats upon check-in at no cost."
If you didn't read all the fare rules before you clicked "confirm", that isn't the airline's fault.
If you didn't read all the fare rules before you clicked "confirm", that isn't the airline's fault.
Posted by The_Judge on 2009-10-26:
Same review on a different site and same response as Hugh's.
Posted by CodyC815 on 2009-10-31:
I'm guessing youre one of those people that check in half an hour before departure. I assure you that most people do not by seat assignments and if you were to get to the ticket counter early you would be able to sit together
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