Enterprise Rent-A-Car Complaint - Unauthorized Credit Card Charges
ORLANDO, FLORIDA -- I rented a car through my insurance company from Enterprise while my car in being repaired after a vandalism. I was in a minor car accident the following day and returned the rental car on the urging of the Enterprise staff. I purchased the supplemental insurance at $14.99 per day, but Enterprise opted to go through my primary insurance to pay for the damages to the rental rather than using the supplemental insurance I had purchased.
Later, I was charged for 17 days of rental fees although I only had the rental car for 3 days. My insurance company paid the rental fees for the total 17 days, then Enterprise charged my credit card for 17 days of supplemental insurance. I contacted the Better Business Bureau, but Enterprise insists the charges are just since I was in a hit and run with the vehicle. I was an accident that resulted in a tiny side swipe (more like paint transfer) to the passenger side of the vehicle. As I explained to the police, I attempted to avoid another vehicle that was veering into my lane at the time and did not realize that the cars made physical contact.
The charges of "hit and run" which Enterprise continually uses to justify their illegal charges were reduced to "failing to exchange information with a driver in an accident", not that any of that really matters. How is it legal to charge me for an optional service that I cannot use when the car is not in my possession? My insurance company says sometimes they charge for the lost revenue while the car is being repaired. But, if that is their policy, why can't I find any mention of it in their contract? And why charge me for the supplemental insurance? It's an optional service that they are simply not entitled to as part of their being reimbursed for "lost revenue" while the car is being repaired. There is absolutely no guarantee that the next person to rent the car would have purchased the supplemental insurance.
I would like a refund of the illegal charges to my credit card and to my insurance company, who paid for 14 days of extra rental fees although the car was only rented for 3 days.