Care Catalog Services or carecatalogservices.com Complaint - Store should take the word "Care" out of their name!
PORTLAND, OREGON -- My mom was diagnosed with Lou Gehrig's disease in March of 2004 and was unable to move due to this devastating disease. I decided to buy her a standing frame so she could stand up which all the medical field agree would help the body function. I wanted to make my mom as happy as possible so I ordered the personal folding stander for a hefty price of $725.00 from an internet company called Care Catalog Services. I waited for over a month for the item to come which they failed to tell me that it was backordered but went ahead and charged my credit card the minute I placed my order. On July 5, 2004, My mom passed away from complications of her disease and when I e-mailed care catalog services to tell them I no longer needed the personal folding stander they failed to write me back. Then I telephoned them and told me that the item was shipped out already and I would have to refuse it. Not only did they not express any kind of sympathy to me, but they seemed to be disturbed with the fact that I was going to refuse the item. Fortunately, I do not need a personal folding stander for myself and since my dear mom passed away the item was no longer needed. UPS tried to deliver the item on July 9, 2004, which I must add the item was ordered on June 7, 2004 and was billed to my charge card on June 7, 2004, and I did refuse the item. On June 25, 2004, having still not received a credit for my purchase I e-mailed Care Catalog Services and they did write me back and informed me that I would be credited for $602.00, charging me $123.00 for absolute nothing. Oh, they say its a restocking fee, but since the item was never opened they do not have to rebox it. I do understand that some company's do charge a restocking fee, but is there no heart do they understand that when they are dealing in disability products that sometimes the disabled die and the caregiver is placed in an unusual situation. I had to return other items when my mom passed away and the other company's that I dealt with expressed their regret and credited me with the entire purchase price and some credited me with the shipping charges. This company should definitely take the "Care" out of their name. I hope anyone buying internet products for their loved ones who are dieing of an incurable disease will steer clear of this company and opt for one that is more caring to their clients.