Budget Rent-A-Car Complaint - Scams-Denver Co - American Airlines Car Reservation-Pontiac G-6

Review by 46 on 2009-10-25
My flight and budget car rental reservations were through American Airlines online website for Denver, Colorado arriving 9:OO PM from Southern California. The Budget customer service representative said our Pontiac G-6 for $53.00/day was not available and said they don't always receive American Airlines reservations. He then tried to rent to my wife & me a new Chev Camero for $135.00/day, we said no. He then tried to rent to us a Chrysler PT Cruiser for $85.00/day, we said no. He said he has a Mit Eclipse for $85.00/day. At this point, I am thinking this is a scam and I'm not in the mood because it's late and we are tired. He again tried to rent us a PT Cruiser and I reminded him we just wanted a comparable car to the $53.00/day Pontiac G6. He then said we could have the Mit Eclipse for $53.00/day, for the same price as the Pontaic G6. we said OK. After checking he said he can't locate the Mit Eclipse and we would have to take a PT Cruiser. We told him we didn't like the PT Cruiser and asked for a supervisor. The supervisor said he would help. We said thank you, we just wanted a midsize sedan. The supervisor then said all they have to rent was Pt Cruisers and Hummer G3's. We rented the Hummer G3. After long flights no one should be put through what we experienced at Budget's Rent-A-Car offices. I don't know how they can sleep at night doing these scams. We won't use Budget Rent-A-Car again. Also, we will use the internet and word of mouth to let friends, family, church, and co-workers know of our experience.
Comments:2 Replies - Latest reply on 2009-10-26
Posted by Anonymous on 2009-10-25:
Doesn't sound like a scam considering the rep pretty much told you the reason.

"The Budget customer service representative said our Pontiac G-6 for $53.00/day was not available and said they don't always receive American Airlines reservations."


Posted by Hugh_Jorgen on 2009-10-26:
Did you ever think the Budget rep was telling you the truth and it was American's fault? Did you warn your friends, family, church and co-workers about American?

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