CitiFinancial Auto Complaint - Citifinancial Auto needs to be audited
COLUMBUS, OHIO -- I have had Citifinancial Auto loan for over 2 yrs.
I have never been late on one payment. I was laid off in August of this year. I was 8 days late making payment.
I have contacted citifinancial on daily bases.
They are the rudest people and not helpful at all!!!
They have put me on hold so many times I gave up counting and trying to keep a log of my transactions with them.
Most of the representatives do not speak good English. I had no idea what one guy was saying and asked him to spell the word he was was attempting to pronounce. That made him really mad. It was the word "Bills" He had to be of Africian decent. He had a very strong accent. It did not even come close to what I was hearing. He got so fustrated with me he put me on hold and never came back to pick up the phone. So I went into the phone call pool. This went on for over an hour. I asked 4 times to speak with a supervisor. Got no where with that. Finally I did get a women that was an American and I could understand the lady. She understood me perfectly.
She was very helpful and I hope we got this mess straightened out. I am suppose to call back tomorrow for more of the nightmare at Citifinancial Auto.
I do not know how to get rid of the financial loan with Citifinancial. I am going to check into trading this car in and going with another loan carrier. This company is horrible. Ask ask ask, before you get involved with this company. I had no idea what I was getting into. But as long as I was ontime with my payments I never had any problems to speak of.
I like the others pay my bills through my bank. NEVER NEVER let anyone draft from your bank account. That is the worse thing anyone can set themselves up for.
I just hope I can get out of business with Citifinancial Auto ASAP. NOT RECOMMENDED TO ANYONE ON THE PLANET.