National Floors Direct Compliment - Superior Quality and Service!
MARYLAND -- My husband and I were looking to purchase carpet for 3 rooms we finished in our basement. In my experience with shop-at-home flooring, I was expecting the price to be on the high side. I had no intention on agreeing to anything when they came to our home for the free in-home estimate. However, the price they quote we nearly half of what I expected! The carpet style and texture was identical to what we had purchased last year at Lowe's. We had spent $1500 for almost half the amount of carpeting that NFD was quoting only $1300 for! The salesperson was wonderful and there was absolutely NO pressure to purchase the more expensive carpeting. Plus NFD would move all furniture and remove and dispose of all of the old carpeting (we would have had to pay extra for that from most places). I made the down-payment and we set up installation for 2 days later. In the meantime, I looked on the internet and found some not-so-great reviews (as well as some great ones). I do understand that most people will take time out to write a negative review to vent about problems while very few will take time to write a good review.
Still, I was a bit leary. However, we had made the down-payment and as money was VERY tight, I decided to stick with our NFD purchase. The install day came and by 10am, I was getting worried as I never heard from anyone. So I placed a call and apparently there was a mix-up and our install date was recorded as the 27th rather than the 22nd (although it was understandable because at first glance the receipt it did look like a 27 rather than a 22). Still, within about 20 minutes, they confirmed they would be out that day as initially promised and sure enough, the installers arrived by 1:15pm. They worked diligently straight through. They were finished around 8-8:30pm and when they were done, we were thrilled at the results.
We thoroughly inspected it and even with concrete floor and walls there were somewhat uneven, the job was professional and looked wonderful! There had been a square area around the water heater and furnace that the previous owners had left uncarpeted. We were not expecting the installers at NFD to cut all that out and carpet that area, but they did. It was perfect! The padding is a good bit thicker than what we got with the "premium padding" from Lowe's also. As the floor was concrete, we were expecting the carpet just to glued down. However, they used tack strips AND glue, so it is extra secure. Our experience with NFD was so much more than we had hoped for. We will definitely be recommending them to others and will be calling for another in-home estimate when we are ready to recarpet and put new vinyl flooring upstairs.
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