J.C. Penney Company, Inc. Complaint - JC Penney's Horrible Customer Service
EDEN PRAIRIE -- Our family has 3 kids that we have been regular customers ordering many pictures over the years. We have had trouble with some photographers that were not very capable and/or poor customer service skills. Despite these issues we were pleased with the pictures we received even if we had to battle the photographers and JC Penney's policies. After another minor issue with our most recent session we had the district manager tell us we are no longer welcome as customers, will not process our pictures from our recent sitting and has canceled our sitting for our other daughter less than a week before the appointment.
I realize you pay for what you get but it still surprises me that a major retailer would have such horrible customer service and management that supports treating customers so poorly. I guess they would rather keep incompetent photographers than customers. Business must be really good they can tell regular customers to go away. I hope someday JC Penney's will go away too.