Smith Brothers Appliance Repair Complaint - Improper repair at an excessive cost
LOS ANGELES -- Smith Brothers was contacted May 2008,a tech named Jim responded and replaced the compressor start relay at a cost of near $500. In Sept. 2009 a safety recall was issued and the tech sent to us replaced the start relay and stated that the part was not correct and that a wire was cut; the tech had to order a special repair kit. It was installed Sept. 2009 at a valued repair of near $160, including the repair kit.
SUMMARY: excessive cost, improper (and perhaps unsafe) repair performed by Smith Brothers.