Papa John's Pizza Complaint - Pitiful Papa John's in Omaha 96th Q
RALSTON, NEBRASKA -- At approximately 5:10pm on Monday October 26, 2009, I ordered 2 pizza’s from the 96th & Q location. I called before the pick up and I gave the guy my number so had access to all of my prior orders because my son is lactose intolerant and CAN NOT have cheese as it said in history order or he could have severe complications with how intolerant he is. This showed in all of the prior orders I have placed in the past 2 1/2 yrs yet he said it didn't until I came back to pick up pizzas.
Apparently that didn't matter to the guy. He said they cannot substitute toppings (which they have always done except last time I called back in April 2009, when I got cussed out by the worker and had to drive 6 miles to another local).
Anyhow, just now I went in to pick up order in person and the guy said he would substitute but was not happy. When the pizzas where done, I asked him if he had the order history and THEN he went from no to yes. He said, "yea, but you change your number so much (they had my cell, wk and hm but same address and name WITH ALL prior orders including LACTOSE INTOLERANT!!!). I told him if he had the prior orders from the prior orders, why was he treating me like that. He came from behind the counter into where I was waiting & 'Steve' walked towards me. He was standing in my face when he said, You shouldn't have changed your number so much. If you have all prior orders, what difference does it make. Again walking and laughing immaturally, 'Steve' said what do you want me to do about it...... I am appalled and totally fed up with giving Papa John's chance after chance. They hire teenage, morans, that are confrontational. I will go up the chain with my compaliants. DO NOT WASTE YOUR MONEY!!!! You will be paying to get insulted and dehumanized. I am 41 and these 'kids' were laughing in my face. Fed up, last time. Hello Godfathers and Pizza Hut. Papa Johns... I am a marketing consultant in the Omaha area and the way I and several others have been treated is ridiculous! You are losing margins with the competition by your insulting, teenage, confrontational, moran employees. I see lawsuit after lawsuit if anyone has went through what I have been through. Enough already! You won't be getting my money anymore and I will pass along to all of the newsletters and organizations I am involved in. Trust me, 1 customer can affect thousands by your bad behavior. Especially, in the lactose intolerant community which I am active in. I will go all the way up the ladder. I had always gave your company a C, but now an F- for all of the children and adults that are selective with lactose intolerance. These will be forwarded to the right people! Even our organizations to warn others!