United Parcel Service Complaint - Sorry about your luck
GLENDALE, ARIZONA -- Well it's time for a status update on this one. Apparently UPS Public Relations was so worried about their public image they decided to "make this right". So far they are falling short, but they do seem to be working towards a solution.
To sum up the amount that it will cost me to recreate 4 pictures that were shredded when UPS’s truck ran over them is $139.95/ picture. I’m trying to be reasonable and not make up a number for the costs of the 4 frames that were broken and splintered because at this point the pictures mean more to me than the frames. The tower speaker that was destroyed; to replace it with an inferior model that was deemed to be in the same group by a ratings website is going to cost $899.99 to replace. At least the bright side to this is that the speaker would ship with someone other than UPS so it may actually show up in one piece and not many pieces like the other speaker did!
To date UPS has gone above and beyond by offering a large settlement of $162.41!
Thanks UPS! With a figure like this I can absolutely afford to replace nothing that your esteemed crew demolished!
Let me break this down a little more:
Cost to recreate 4 pictures driven over by a UPS truck: $559.80
Cost to replace 1 speaker destroyed by UPS when the other speaker that was packaged the same way arrived in great shape: $899.99
Cost to ship both packages from AZ to FL: $106.77
Total cost incurred due to UPS’s negligence: $1566.56
Amount UPS thinks is fair for replacement costs: $162.41 or roughly 10% of replacement value!
Original Issue Below
I would like to thank UPS for delivering 4 out of 6 packages in decent shape. It must have been hard shipping from AZ to FL and not being tempted to drop, kick, and run over them like you did with the other 2 that I shipped with you. I really appreciate the tire marks across the box that you delivered today, 10 days late. Mostly though I really appreciate that your driver dropped the box at my front door and sprinted back to his truck! I knew you hired people that liked to run to give the company an image of urgency but seriously!
I also like the fact that the first package you delivered damaged was boxed up by your staff at the UPS store in Glendale AZ store #5320. I like that your stores are independently owned and operated so when you do have a complaint to file about a lost or missing package you get to deal with someone that has all ready taken your money and has no plans for returning it due to the negligence of UPS.
It is really nice though to know that when your company picked up the damage package to ship back to the shipper (which is me) for replacement your company had an Oh moment when they found out they couldn't blame it on someone else. I again, like the fact that your company picked up my damage freight and have had the common courtesy to ignore my phone calls in regards to the damage claim. I really enjoy not having to store my personal property in my new home, seriously thank you UPS for helping keep my new place clean by breaking and destroying the things I thought I wanted to keep!
I do have to thank the people at UPS at your main customer service group, they all seem so helpful to get me to the next person that will offer their sincere apologies for shipping with them.