Pep Boys Complaint - Bait and Switch
WEST HARTFORD, CONNECTICUT -- Did you ever go to a store to purchase tires and be told you had to have the car with you or they could not honor the price quoted? Well the West Hartford CT Pepboys store told me just that. They refused to sell me not four but eight tires they had quoted with balancing, mounting, alignment, stems and on and on without getting my car on their rack right there. I told them my wife and daughter would be in the next day to have these tires installed but they wouldn't sell me the tires unless I agreed to take all the tires with me and pay additional when the cars were there. I had agreed to all of their charges but when I pressed, they said that in case they found something extra that needed to be added when my car was on their lift, they had to be sure I would agree to the additional charges. Sound like a scam to you? It sure fits like one to me. STEER CLEAR of these scam artists.
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