DaimlerChrysler Informative - 5 months waiting for a title, poor customer service
WA -- Wow, first off let me say I am not surpised to see so many comlplaints in regards to Chrysler Financial. I too have a bad experience with them.
My husband and I paid off our vehicle in February which we had financed through CF (we were never late on a payment either). I requested the title within days of the payoff check clearing. I was told no problem, I should receive within 6-8 weeks. Of course it never came, and so I called again. Once again I was told that he would make sure it was sent out. About a month and a half ago I called again because I still did not have the title in my hand. The female CS told me "I am going to be quite honest...it has not been sent out". Great!
We have been waiting since February for the title, and a few months ago we decided we want to sell it. Well since I was assured it would arrive within a few weeks (she would put a rush on it), we found a buyer for the vehicle. In WA state however, I cannot sell it without a title. So I call again yesterday, and after spending the majority of my day calling WA DMV and CF, I find it was never sent. I did receive a letter by the way from CF stating that it was sent 2 weeks ago to the DMV. They of course did not send it via any trackable means...just regular mail, and so now the DMV considers it lost.
It took a bit to get a supervisor on the phone from CF the last time I called, and when I did I was not pleased. He first informed me that from now on, I need to explain the entire situation to a CS rep before being transferred to a supervisor, and that I needed to know that it was a special case that he got on the phone. I told him that I was quite aware of the fact that they had also been calling the DMV looking for the title, and that they record notes from each phonecall I have made. I also mentioned that I did not feel like wasting another 15 minutes of my time explaining how many phonecalls it has taken to request a title that is legally mine. He did seem to understand that.
So to make a long story short, CF treated me great when I made my payments, however when I paid off the vehicle earlier than expected, there were no signs of customer service or responsibility from them at all. I can honestly say that I will never purchase another vehicle through them or any place of business associated with them.
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