Expedia.com Complaint - Will never book with them again
We booked a trip to Lisbon Portugal using the flight/hotel package option. After reading almost 100 glowing reports about one of the hotel options, we chose it. We also selected and paid for the airport/hotel and hotel/airport transportation. Because another travel website had shown that particular hotel as being fully booked, I was very concerned that perhaps Expedia had booked us in by mistake. I emailed them 3 TIMES asking them to confirm that we did have a room. I NEVER received any response from them. I finally had to call the hotel itself to confirm the room. I then called the transportation service in Lisbon and confirmed with them.
On the flight from Newark to Lisbon we were given the seats at the rear of the plane next to the bathrooms. This has happened before when we've used either a site like Expedia or "free" mileage tickets. This is retaliatory on the part of the airlines and Expedia should not allow it.
We arrived in Lisbon to find NO car service waiting for us. We waited for an hour and finally had a representative at the Tourist Info booth call them. They arrived very flustered saying that they had no booking for us but would take us to the hotel anyway. We made absolutely sure, in the car, to make them reconfirm for the trip back to the airport because they said they did not have us down for that, either.
At the hotel we expected the best based on the reviews - a terrace to relax on, a decanter of Port in the room on arrival, a coffee/tea service. We saved almost no money by booking thru them but decided it was worth the price (nearly $300/night) anyway. We were given a "cheap" room - no terrace, no Port, no coffee/tea service. Again, I believe it was in retaliation for booking with Expedia and not directly with them or a local Lisbon company. I have already submitted a review to Tripadvisor about that. Expedia also had us pay for the option of having breakfast at the hotel. After checking in it was quite obvious that breakfast was FREE and for ALL guests.
I will not use Expedia ever again based on the their total lack of response to questions, and the apparent policy of other companies to offer the basest of services to Expedia's clients.