Bank of America Complaint - Don't Believe What They Say
I have endured a more than triple increase in my interest rate because of 1 to 2 day late payment twice in approx 2 years, even though most payments have been greater than minimum payment, and up to approx 3 times the minimum payment. Have had the same card more than a decade, and during that time have paid off THOUSANDS each month in full. Recently made an agreement on the phone to reduce the payment to a mutually agreed upon fixed rate term to pay off, after hours on the phone. I was told a letter would follow detailing our agreement. What I received instead was the largest minimum payment to date, with absolutely NO mention of our verbal agreement.