Sears Informative - Sears No More
Purchased a new lawn mower from Sears June 14/2008
In October 2009 it started to leak gas, so I took it back to Sears for repairs. I first get a call saying they could not find anything wrong but could change my air filter if I wanted too on my answering machine. It took about 55 minutes to try to talk back to someone, who was not even the person who called me. Next day I got a call from the repair person and told him where to look and he said he would check it again. He calls back and said they have found it and will fix it. Two days later a person from Sears calls and tells me I must pay $75.00 for the new air filter and repairs. I told her that the lawn mover is on a warranty. It was only one year old and it is on warranty for two years. She said it wasn't, and when I corrected her she said that then that was not covered by warranty. Warranty is for two years for material and workmanship. I paid but will not even consider Sears ever again. There was someone from Sears named Dave who wanted me to e-mail him before I wrote this review. That was four days ago what a waste of my time. Bye Bye Sears!!!