Castle Windows Complaint - Castle Windows - Nice Product, HORRIBLE SALES REP
If you have hours to spare, get insulted then please call this Castel Windows for a quote. The sales representative came to my house late for his appointment - bad 1st impression. Then went into his sales pitch. I told him it was not necessary because I once worked for a window mfg. and was quite knowledgeable of the vinyl, glass, hardware, etc., he totally ignoed me and continued with his sales pitch. After about an hour of me looking at my watch every 2 minutes he proceeds to measure my windows. I was grossed out by his constantly wiping his nose on his hand and sleeve. I had decided that I was NOT going to shake his hand when he left and was going to wipe everything down that he touched with a strong germacide. He either had a drug problem or allergies ????? He proceeds to insult me with a price of $9,500 for 11 windows !!!! When I told him that the price he gave me insulted me and that he just wasted over 2hrs of my time. He then starts banging away at his calulator - then calls his boss. He asks me via his boss if I would put a sign in front of my house for 1 month and not tell anyone the price I paid for my windows. Now with that question I was like, I have NEVER dealt with a company that would ask you to keep your price confidential. By hearing that statement that just confirmed that he was jerking me around. After I agreed to his crazy questions, he comes down by 3 thousand dollars - I told him that he was still way out of the ballpark and my budget range. I liked the window and the features but it was WAY over priced compared to the other products and prices I received. Then he starts the pressure because I told him if I was going to spend that much money that I was not going to be bullied into signing ANYTHING without first thinking about it. So he drops the price another 3 hundred dollars, wipes his nose on his sleeve and hand a few more times (he could of asked for a tissue, I would of been happy to give him one). I still refused to accept his deal because I thought they were a bit expensive and hated their sales approach. He proceeds to put more pressure on me with "once I walk out of here the price goes with me", I said "so if I call you back in a week and want to buy your windows you will turn down business in this economy?" he says yes because this very low price in not valid after I walk out". Mind you that when he started the sales pitch he said the price was good for 30 days !!!! After I told him that he needs to do better on the price, he angerly pack his bags and left all angry. After he left I wiped down everything he touched !!! yuck - gross. I just wanted to voice my opinion that the window is a decent product but the sales approach and pricing strategy is a REAL BIG TURN-OFF !!!!