Toyota of Lewisville Compliment - Horrible Service - used car purchase and service department
LEWISVILLE -- Never EVER EVER buy a car or use Toyota of Lewisville for service.
1) I bought a used car from them in March 2009, and talked them DOWN to $12,700. During the purchase process I discovered several things the sales person had lied about, which helped me get the price down.
2) I also bought the biggest warranty available. It has NOT been a good car. Just recently is started making sounds and not running right, doing things like slowing to a complete stop if you let off the gas at all. I brought it in for them to look at it last Friday, they had it until Monday and could not replicate any problems. Then they suggested some totally unrelated not under warranty service items pretending they could have something to do with the problems I was having. I pass on everything except the normal maintenance items recommended for the current mileage.
3) I pick it up on Tuesday and I get about 5 miles away before I have to call a tow truck because the car will not budge. So when I get back I said, "How about I just trade this in and buy a new car." They were happy to offer me $6,000 trade in for the car. I had only put 6,000 miles on it and they were dropping the TRADE IN PRICE to $6,700 less than I had paid 7 month ago.
4) To top it off, the service department cannot figure out what is wrong with the car. So I will be another several days without a vehicle.
I am done with this place. Avoid it if you can. They won't take any responsibility for selling me a lemon. They are giving me lousy service for my warranty.
My worst car buying experience ever, and I have owned a few cards in 25 years.