Public Storage Complaint - DONT RENT FROM PUBLIC STORAGE - We lost everything we own due to water damage!
HOUSTON, TEXAS -- DONT RENT FROM PUBLIC STORAGE!!!!
My wife and I moved from OH to TX in May09. Last weekend we went to our Public Storage unit to move everything into our new place. There was water damage due to their lot flooding on everything we own. There were piles of maggots, ants & cockroaches - not to mention heavy mold on everything. We got the insurance but they claim that flooding isn't covered. We left everything in the unit until we can figure out what to do - will insurance cover it? Do we call an exterminator? Do we hire a waste removal company? Will public storage cover it? etc. It is now the end of the month and the district manager has told me that they will not reimburse me for the 5 months I already paid, will not cover waste removal or extermination and will have to charge next months rent if it roles over to the first and we still aren't out! I receive emails ever week from them about "specials" or customer surveys and they have my cell number. Why couldn't they have contacted me via cell or email to say "hey we have some standing water in our lot due to last nights rain - you should come by and check your stuff out". If they had we could dryed & wiped everything off and saved it - now its all gone. We have nothing, not even a fork to eat off of. Their negligence cost me everything I own. DO NOT RENT FROM THEM - YOU WILL BE SORRY IF EVEN THE SMALLEST PROBLEM ARISES!