Epson Complaint - Worst Customer service ever
As a customer I am completely tire of dealing with people who can not help or will make you believe on their world for nothing.
On October 1st I placed an order through your web page. Inks for my printer CX 6000. I was preventing to ran out of ink.
On October 9th worried about my order, I went to check on the status, "Shipment information sent to FedEx
Please check back later for shipment status or subscribe for e-mail notifications" copied from Fedex web page today, October 27. I decided to called the called center and find out what happened. the person I talked told me to cancel the order and place a new one. I told him that I ordered preventing ran out of ink, and I had ran out on ink the day before, so I was not able to wait. I canceled my order and he told me that my credit card was going to be credited in 48 hrs.
On October 19 I called, my credit card was not credited. At this time I was getting already upset, but probably a good explanation and a quick resolve was going to be given by the customer service representative in this called. Mark was may CSR, and he told me not to worried, I spent probably around 40 minutes between conversation and waiting while he resolved my problem. At the end he told me that the accounting/finance department will process the charge back to my credit card in not more than 48 hours.
Today October 27, 8 days later with my conversation with Mark, I called, upset, because it proved that my 40 minutes on October 19 was just a lie, probably each time I was on hold he was helping someone else, and at the end Mark who gave me his world that I was going to be rein burst my MONEY, just lie to me. Of course I called one more time now to have another CSR name this time Brandon. Brandon hear me one more time, and now he blame the bank, who will suppose to credit the money, but I had talked 2 times with my credit card holder, and they told me that until Epson do not summit a credit to my account they could not do anything. I request Brandon to pass me his supervisor, but after 10 minutes waiting he told me that MR. Herbert in accounting was busy and he was going to returned my called a SAP, until now I had spent 34 minutes on the phone, again for nothing... My money in somewhere between Epson account, and non of the CSR can do anything, because they blame on accounting.
I am waiting to talked to MR. Herbert, which I believe will not call at all, and again was another CSR trying to just pass the call to somebody else.
Hopefully someone by mail will get my message, and at least let me know why I still waiting for my money if I did not get my products, by the way in some places it is stilling to take someone money and not give his product.