Discount Tires 2Go Complaint - Should have listened
FULLERTON, CALIFORNIA -- I was looking for tires for my Corvette, not an inexpensive thing to do ~$1000 for 4 tires. TireRack has been my favorite, but Discount Tires 2Go had about $100 lower price. Website is really challenging to order from as you better know what manufacturer and size you want. But given TireRack told me that, I knew what to order. I placed the order Sunday and then looked to see what others had done. Whoops! The only other review was on this site and complained about customer service, delayed shipping, etc. I called Monday - the customer service representative seemed surprised I was calling so soon to see about the order. She said to wait a couple days, after my credit card had been charged I would get an email with shipping information. Tuesday 5pm, called again - for me 48 hours was enough to process my order. I waited 45 minutes on hold for a customer service representative and finally called on a second line to speak to sales. Surprise, surprise - two rings and I got a sales person. I hung up the first line to customer service. After about five questions about my order and not really getting any confirmation, I told the sales representative that after waiting for 40 minutes on hold, I had already emailed a cancellation notice and wanted to comfirm in person as well. I was prepared to recind the cancellation had it sounded like this company had any idea what they were doing. He said the tires were in stock. He never said the company had processed my order. I have no idea what this company is really all about, but beware. I am glad I got this cancelled before I was sorry. I turned around and ordered from TireRack, got confirmation in 60 seconds, including ship date and expected arrival date to my home. I know what business TireRack is in.