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Best in Show Dog Grooming Informative - Beware Of This Groomer!!!!!

Review by brightesteyes on 2009-10-27
18470 US HWY 41 N LUTZ FLORIDA, FLORIDA -- I hope to warn others to be very, very aware of the situation that we faced when we took our standard poodle to the owner of Best in Show Dog Grooming to be groomed in July of this year, 2009. He came home with gashes and open sores that were oozing and pus-filled all over the back of his head and neck. We counted dozens of these gashes on his head and neck that we are now told were probably caused by the owner being too hard on him while using the mat breaker tool to remove any matting. The sores were large, similar to the size of small peas. It was a sight that horrified us to say the least. The owner said she would pay for the veterinary bills that were being incurred to treat the infections and damages that were caused to our dog during the grooming she performed.

To this day October 27th after many letters, return receipt to boot, we have heard nothing from her. We have had to pay nearly $250 in vet bills, plus the cost of her grooming which had to be fixed as well as his coat wasn't cut evenly on all four legs. We had to wait until the sores healed until he could have his coat recut so not only is he miserable and in pain, but his grooming looked quite poor on top of this already terrible experience. If you need grooming services, please check elsewhere! This is isn't the 'best' place to go at all. They are not professional and they most certainly don't keep their word. I suppose I still thought some people went by their word. Probably a lesson for me to learn that they don't.
Comments:11 Replies - Latest reply on 2009-10-29
Posted by Anonymous on 2009-10-27:
Exactly WHAT happened to the dog? My boxer is afraid of the big dryer, so he has to be dried with a hair dryer. He will literally fight for his life if they try to put him in it.

If your baby was hurt then why have you NOT sued them? Touch my puppy in an intentional harmful way and you will be beat down.
Posted by Ytropious on 2009-10-27:
My mom gets her Schnauzer groomed by the same woman, and every time the schnauzer comes home with nicks on her that she ends up neurotically chewing on and needs to be taken to the vet. Sometimes that's just how grooming goes though and we don't blame her for it, she does a good job otherwise. If the cuts are not bothering the dog there's really no need for a vet bill anyway. You should request that a slicker brush not be used (the one that looks like a big rake of pins) because that usually causes some minor scratching if your not careful, and probably caused the cuts you speak of. Personally this is the sort of reason why I groom my own dogs. My oldest Papillon hates strangers and I doubt he'd allow someone else to groom him anyway.
Posted by Anonymous on 2009-10-28:
YT, good info. My dog has been groomed several times and has never had any nicks or cuts on him. It could be though that they don't use that brush..
Posted by brightesteyes on 2009-10-28:
The brush that was used to cause this damage, our new groomer feels was the mat breaker tool that was used with little care and sadly, the owner went back on her word and is now saying that the sores were already there...there were dozens of the gouges on his head and the back of his neck and were the size of peas...and I can't even dignify that with a comment. The cuts and gashes and open oozing sores did bother our dog as he became unusually lethargic and got a fever of 103 and wouldn't eat, etc., etc....this was no normal knick at the groomer. Our dog is so relaxed that he will evidentally take whatever a groomer does to him with mild behavior. I would love to learn how to groom my own dog to avoid poor groomers such as this woman in the future...it was not only a painful experience for him with the infections and damage, but emotionally as well as he is scared to death of being brushed out around his head...and also, the incredibly poor attitude that the owner has was disappointing, but not surprising. Our dog is a standard poodle and it requires much time and knowledge to groom him. Our new groomer is teaching me and is a wonderful blessing. Please be careful when using this place! The owner showed her true colors to us by the way she has dealt with our dogs pain and suffering.
Posted by jktshff1 on 2009-10-28:
I got my own tools for grooming my dog. Looked really ugly the first few "groomings" but got better.
Posted by Anonymous on 2009-10-28:
It's disgusting people get into the business of taking care of animals and then abuse them in the name of "doing the job." Poor little dog. I'm with LS on this one. They need a beat down.
Posted by brightesteyes on 2009-10-28:
From what I understand we would need the table, many tools, etc...I am learning a little bit at a time and hope to be able to groom him, this whole experience has been something out of a bad movie. Our dog deserves to be comfortable and feel safe when he is groomed. I am really trying to learn to do this myself for him.
Posted by brightesteyes on 2009-10-28:
Our dog still cowers his head when we go to pet him and love on him, they really hurt him and I don't know how long it will take for him to be the same dog he once was. My Mother took her two dogs to them for a long time and now won't set foot in the place for fear of her dogs being treated the same way. I think I am going to have to educate myself on grooming him at home, he doesn't deserve to be hurt like this. I feel so badly for him.
Posted by Nohandle on 2009-10-28:
Nice informative especially for those who are not aware of animal grooming. I have a small, short haired dog with no grooming required except a nail trim every month or so. The cat is a different story. She is long haired and actually the vet doesn't want to fool with her anymore. She is allowed in for monthly nail trims, illnesses and annual checkups if I'm there. Long story for a longer day.

I did learn something from one of the technicians at the vet's office. There's a wide toothed thin comb, and I own one, just don't know what they are called. Place the comb directly against and flush between the skin and fur. From the outside of the comb then do the grooming. No matter if you are cutting, trimming, using the mat breaker or whatever...the animal will not be cut.

Perhaps you can find a good groomer. Many individuals learned to do it themselves and after a while did a pretty decent job. The poor animal looked like he had gone to Walmart's for the Saturday Night Barber Shop Special until the owner learned after some practice. A great deal of practice.
Posted by puppypaws on 2009-10-29:
Glad I found this info. I have a standard poodle puppy and was planning on using this groomer since she is close to my home. If this groomer is not experienced enough to know how to use a brush, and also not have the professionalism to make sure her customers are satisfied, I definitely will not be using her. I can't take a chance on this happening to my puppy, especially since this will be her first grooming. Thanks for caring enough to warn other consumers.
Posted by jktshff1 on 2009-10-29:
puppypaws, thanks for coming around and posting. shows that not all this stuff is bs.

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