Coach, Inc. Complaint - Bad Customer Service
My wife bought me a new calf skin wallet from a local coach store. Within six months the plastic part that covers your drivers license had begun to shrivel up. I sent the wallet back to the coach store after it had finally shriveled so badly that the wallet was nearly folded in half. The store sent the wallet to the repairs department, and two months later I received the it back with a letter from repairs stating that I must have been placing the wallet too close to the furnace. I then sent the wallet to the store again, and they sent it to coach customer service. Now, after another two months, coach customer service has said that this should not have happened under normal circumstances and that I must have exposed the wallet to harsh conditions. They will be sending the wallet back to me. I don't typically spend $160 on a wallet, so I had taken very good care of this one. I will never do business with coach again.