Electrolux Complaint - Poor Customer Service On Dangerous Recall
My range is one of the recalls. It turns on and will not turn off without unplugging or cutting the breaker off. I filed my complaint and it took three weeks before a repair person came and put some tape and seals to stop moisture from getting to the electronic control panel. In his words the is temporary fix and my control panel was damaged and would have to be replaced. It is now almost two months and I am still getting no satisfaction from Electrolux or Frigidaire and the recall resolution (independent contractor is worthless). I was promised by Electrolux two weeks ago to have my range fixed and a $300.00 Check for my inconvenience. I have spent numerous hours on the phone and ever time I call they can never find my complaint. This company is well aware of the danger of the range in fact if you read there recall website it tells to stop using because of the fire hazard. The tape and seals are a cheap temporary fix and these stove are still a fire hazard.
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