Allstate Insurance Complaint - Rate Charged Almost Double Than Rate Quoted
ROAMAKE, VIRGINIA -- My experience with AllState insurance company is really bad. To save some money on my existing auto coverage, I shopped around and they quoted me 397 for six months policy which was about 20% cheaper than what I was paying before. The nightmare started right from the day when I mailed them the documents and I felt they asked for way too many documents. I had to call them about 4-5 times to make sure that they received all required documents. I was loosing my patience as it took couple of calls and about 5 weeks for them to send me the permanent ID card. I contacted the sales person who sold the policy via email and phone but guess his goal was to just sell the policy and forget the customer. So no response from him.
To my disbelief when I received my permanent ID card, I was shocked as they were increased the rated by 302 dollars to 699 for six months. I called them and asked the reason for that. The guy told me that they don't see if I had continuous coverage for some months in early 2007 or not. I did had the coverage but since they asked for the declaration page of the last insurance company (which I had from middle of 2007 till I made the switch to AllState) I just sent them that. When I asked why did not they call me if they wanted to see proof of insurance for that period, the guy told yes he agrees but he told he can not do anything until he sees additional documentation. At that point I said enough is enough and I got similar quote from some other company and canceled with AllState.
I'll not deal with this company again as I feel cheated and to me it seems unfair business practice.