Chase Home finance Complaint - Refinance rip-off
COLUMBUS, OHIO -- After being inundated with literature, I finally decided to try to refinance my home with Chase. I already pay my mortgage to WAMU, whom Chase is taking over. Talking with Mark R. Craig, who was "excited to be my loan consultant", told me I was"pre-approved", and "with my excellent credit rating, would have no problem getting this loan" I went ahead and jumped through all the hoops required to apply. THEY HAVE ALL MY PERSONAL HISTORY. I was told there would be a $395 dollar loan application fee, but again, was reassured that getting this loan would "not be a problem".A couple of days ago my app was denied for "Insufficient value of collateral". Now that they have my money, requests for a refund of my $395 have been ignored. I have sent 3 emails and 2 phones calls. I guess "customer satisfaction" is not as important to them as they claim in their literature. What do I do ? Anyone else get ripped off like this? I think that a company that gets billions in bailout money, and pays their execs millions in bonuses, should not be taking a few hundred bucks from a school teacher who is actually making less now than 5 years ago.
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