Sears.com Complaint - Installation is not free
Sears just announced a 40% off Kenmore slide -in range sale, 10/25/09. I decided to order the best and I wanted to have it installed. I clicked the box for professional installation and was pleasantly surprised that installation was free. It was too good to believe. I was however charged online for NY sales tax. I checked with my local Sears store and was told that installation cost $209.99 but they didn't charge sales tax because in NY it is considered a non taxable capital improvement. The difference in price between online and instore was about $17. I made numerous calls and was told that the internet message of free installation was inaccurate. I decided to purchase through the store. I emailed customer service to obtain in writing their policies of free installation and NY Sales Tax and am waiting for a reply. The salesperson at the store was great but I didn't enjoy the internet attempted purchase and several calls I made to determine whether I would receive free installation and why they charged sales tax on a non-taxable installation.
More Reviews on Sears.com: