Polaroid Complaint - Buyer Beware - 32" LCD TV
I called Polaroid Cust. Service on 08/28/09 for a problem with a TV. This was under warranty. After doing everything asked they said they would send me out the part and then would setup a service call. I received the part on 10/15/09. After talking to the support group at 866-289-5168 on that Thursday they assured me that a technical group would call me within 3-5 business days to setup a service call. Today is the 26th of October. I called them once again today and talked to the same manager (Nick G.). They keep giving me the run around. They claim they have no contact the the technical company that will come out and install the part. I feel I have been very patient since my TV has been out since 08/28/09 and it is now 2 months to fix a warranty part. The support group manager claims they will call me within the next three to four days now. Even though he claimed on last Thursday the 22nd of October that after the day of me getting the part they would call within 3-5 business days. This is the second time that this TV has gone bad 09/06/08. The first time they replaced a part on March 10, 2008. Now it does not work again.
A technician showed up at my house at about 11:00 today. He saw that the TV worked but would flicker when there were light colors on the screen. He took the part that they sent to me and went to replace it. This part would not work due to a cable would not connect to the TV from the controller box. They instructed the technician to take the cable from the old controller and put it on the new controller so it would fit. Which the technician had done. After it was reassembled the technician had re-hung the TV and we turned it on to find that the TV screen looked like pastel colors. A whole different issue. The technician called the company (Polaroid) and explained what was going on. They instructed him to remove the controller board and reseat it again to make sure it was seated correctly. When the technician went to remove the board to reseat it he said the board was very, very hot. To hot to touch. He let the support technician on the phone know that the board was extremely hot. After trying to reseat and hang the TV once again the TV will now get no picture at all. He explained to the support line technician on the phone that there is no picture now and thinks that the board might have caused a different problem due to the heat of it.
I then had to talk to the representative and he explained to me that there is nothing else they can do and that I am just out of the 719.32 TV that I purchased that is still under warranty. They will not send another technician out and that is it.