Gateway Complaint - Don't Be Fooled! - Gateway CS
Gateway beats competitor's prices by selling its computers with TRIAL versions of Microsoft software. So, unless you only plan on using Word 25 times, you'll soon find yourself shelling out hundreds of dollars for a product key.
Gateway further entices you with a free upgrade to Windows 7. However, completing the online form is next to impossible. While the form reads, "Your upgrade is free of charge. You do not need to enter Credit Card information." Meanwhile, the credit card information that you don't have to enter is highlighted, indicating that you MUST enter your credit card information. Just for kicks, I tried to enter my credit card information and it wouldn't let me. Basically, you end up at a dead end with a brain dead Gateway CS representative who can't explain why your order won't go through. SO, GATEWAY CAN BUILD COMPUTERS, BUT CANNOT DESIGN A SIMPLE ONLINE FORM OR PROVIDE COMPETENT CS PERSONNEL! INCREDIBLE!
In sum, don't buy Gateway based on price. You'll end up spending just as muich as you would on another brand that doesn't mislead you to under sell the competition. And your free upgrade will burn up valuable time. The computer works fine, but Gateway is a pain to deal with!