Design Studio Furniture Complaint - Design Studio Interiors Furniture - Does Not Stand Behind Their Merchandise - Buyer Beware
CHICAGO, ILLINOIS -- Over the years I have purchased many pieces of furniture from Design Studio, which at the time was in Skokie, IL. This is a high end store and very expensive. Three years ago I purchased a large italian marble lighted pedestal to exhibit a lucite fine artpiece. The pedestal is very heavy and not movable. When I purchased it it was delivered and put in place in a corner. While cleaning recently I discovered the entire pedestal is cracking all the way aroud up and down from the inside out. I contacted their customer service department immediately and spoke to their manager, Howard, who said he would get gack to me. I called Howard after several days to find out the manufacturer International Marble would not honor the broken piece nor would Design Studio as they said I had it for three years. This was an expensive piece of furniture and well taken care of. I feel good furniture should last more then three years if well maintained and the cracking taking place was in place at the time of the delivery. I feel after spending thousands of dollars at Design Studio their customer service policy is a disgrace and I would advise anyone who is thinking of doing business with them to think again. I feel this item I purchased should be replaced by either Design Studio or International Marble. The store I purchased this from is now closed but they still have stores in Chicago and Northbrook, IL.