DaimlerChrysler Complaint - Poor Warranty Service
SAN JUAN -- On 11/11/05 I purchased a Grand Cherokee at Chrysler Dealer in Puerto Rico (PR). The vehicle comes with a 3 year/36M miles and I was given and extended guaranty up to 84 months/70M miles. During the 3/36 guaranty period, any repairs were covered in a satisfactory manner. Now the air conditioning needs repair (same problem fixed 1 year back) I took the vehicle to the dealer but because any future service must be covered with the National Auto Care extended policy I must take the vehicle to the Daimler Chrysler main dealer in PR. I did as instructed but when I requested the service the DC Rep told me that I have to call National Auto Care myself because they do not have the information in their system and would not know what services are in the NAC policy. They gave me the phone # 1-800-526-8678.
I called and after following the directions to choose the correct department and selecting what I felt was the contact, I was automatically left holding the phone (with music) until I had to hang up after 10 plus minutes.
The problem here is that I think I should have received a service from Daimler Chrysler covered by National Auto Care but I cannot obtain the service or even the information as to what my policy covers.