Qwest Complaint - Qwest’s Criminal Behavior
DENVER, COLORADO -- Dear Sir or Madam,
I, Brian Graveley, co-founder of PawsCorp.com LLC, vigorously dispute the validity of this bill. At no time did any member of PawsCorp, agree to an (ETF) contract with Qwest communications.
Qwest has taken it upon itself the practice of forcing customers to prove they never entered these agreements.
About six months ago I was phoned by a Qwest representative, out of the blue, about switching back to Qwest business phone service from our then current service provider Impact Telecom. The sales representative was very aggressive and promised me two months free service just for switching back to Qwest because they wanted to keep and “earn” my business. I had left Qwest just two months earlier because of bad service, but I was willing to give them another chance for the two free months of service offered. Under those terms and those terms only, I switched back to Qwest. Five months had passed and I was looking through my third bill and I noticed it stated I was on a 36 month term agreement (ETF) with a $300 penalty for early cancellation printed on the forth page. I immediately called Qwest and told them I never agreed or even heard of this agreement. The customer service representative laughed at me and told me that I did agree to it and they had a third party monitor to confirm the contract. After being transferred to the manager I asked to see and/or listen to the recording of this contract. The Qwest manager (Christy 888.661.0005 x1302106) called me back 3 to 4 days later after speaking to her superior and told me that they do not have a copy of the agreement, but because five months had passed, paying my bill in itself was agreeing to the contract. Angry, I canceled my service and paid my last service bill adding a refund for the minuscule $7 a month discount they credited me for “agreeing” to their term agreement, or (ETF). Soon after they sent me a bill for $503.51 for the one business line we canceled.
We are keeping the two months they promised PawsCorp and refute the validity of the invented $300 early termination fee, or (ETF) including all taxes associated with these false charges.
Qwest’s criminal behavior is shameful and PawsCorp vigorously refuses to pay this outrageous and invented bill. Qwest’s culture of corruption is a disgrace and we are seeking to aid the law firm of Sprenger Lang PLLC; in any way possible, expanding their already existing class action suit against Qwest for their illegal use of (ETF) or (Early Termination Fees).