Bank of the West Complaint - Bank of the West & unfair fees
PALO ALTO, CALIFORNIA -- I canceled my Netflix account, but was charged anyway. This caused a Bank of the West overdraft fee. Netflix corrected the charge by refunding the money to my bank account. However, Bank of the West, will not refund the fee. The on line banking statement showed my available balance as a plus number, when in fact it was a negative number. The number was not in red nor did it have a - sign in front of it. It appeared that my account had funds available but in fact it was overdrawn. This is deceptive communication on their on line banking statement. I filed a complaint but with no satisfaction. Closing my account asap.