Hilton Hotels Complaint - Comlaint
The rooms were not nearly the quality that you would expect from a 4 star hotel. The walls were paper thin and to make matters worse they placed me in a room that joined another via an even thinner door! I heard the people in the next room shuffling through books and paper on the desk in their room. My view faced a tar roof that was level with my window so that I had to keep my curtains shut at all times since there were maintenance crews walking on the roof. The window faced a large, tan wall that separated me from the air conditioner units on the roof. The toilet flooded and the bathtub did not have a drain stop. I pre-paid for the room and they told me it was first come first serve. The hotel was NOT fully booked two weeks earlier so they assured me that there would be a good selection of rooms to choose from once I arrived. During that two weeks a convention booked out the hotel leaving me with the worst possible room in the building. Keep it mind, Hilton had my money long before they had the late booking convention. There are also no refrigerators in the rooms - you must request one at a cost of $30 per night. This is a 4-star hotel???