Planet Hyundai Complaint - Nothing But Lies And Empty Promises To Get Your Money!
LAS VEGAS, NEVADA -- I WOULD STRONGLY SUGGEST LOOKING INTO THIS COMPANY BEFORE GIVING THEM YOUR BUSINESS! I WISH WE HAD! WE ARE THE 53RD BBB CASE IN 36 MONTHS WITH THEM!!!!
I wish I would have done my research before going here! They promise anything to get you to sign the papers. My husband and I went to Planet Hyundai because of a good looking Ford Focus that was posted on the internet special section of planetlv.com
After negotiations on price and a test drive we made a deal with the salesman and his sales manager. The deal we shook on (literally) was that they would replace the clip that holds the gas cover against the car and give us the cars locking floor mats (which were printed on the specs on the online details of the car, but were missing from the actual car) They agreed and said that we could come back in 3 days to get the mats and have them fix the gas cover. We signed the papers and while signing, we asked if we needed the "we owe" slip from them for the above listed items. They assured us that they are all about 100% satisfaction and would not go back on their word. They said they had the mats there in fact and that the man who cleans the car must have taken them out to clean and forgot to put them back in, but they would have them by Friday. We also purchased the 5 star warranty (which is the best one)
THE NEXT 3 WEEKS OF MY LIFE WERE A LIVING H_LL!!
We left and by this time the dealer was shut. The tire blew out on the way home and low and behold, the lock to the alloy's was not in the trunk like we were told at the dealer. We had to get in contact with someone to come remove it (not from the dealer by the way) and it took 3 hours. When we told them about it the next day, we were never offered an appology. We just got many excuses as to where the tool must have gone since they swear it was in there. They said they would order us the tool for the alloys, no problem.
We came back on Friday to do the original agreed services. We were then told that they had to order the part for the gas cover and the guy who knows where the mats are is off today. Come back Tuesday and it will be here.
We came back Tuesday and were told that for some odd reason the mechanic is off today and can't fix the gas cover. And now they can't seem to find our mats anywhere. They will get to the bottom of it and call us.
A week goes by and no phone call. However, I had tried to call 4 days in a row and NEVER received a return call from anyone. The following Tuesday (which has been a total of 15 days from the signing of the paperwork) my husband took the car back again. When he gets there, he is told that not only have they not ordered the part for the gas cap or the tool for the alloys, but they can't find the mats, so they aren't giving them to us. Our original salesman sees how upset my husband is (for not only getting the run around for 2 1/2 weeks, but also for being lied to about the parts being ordered and wasting gas on 3 occasions to drive from Wigwam/Maryland to Sahara/Tenaya) so the salesmen offers to fill up his tank when he returns on Friday to get his alloy tool and gas lid fixed.
Friday comes around and we are called and told that again, they don't have the parts. My husband gets upset and asks why he is being lied to and asks to speak with the sale manager that was there when we purchased the car. He gets on the phone and tells my husband that since none of this is in writing, he does not have to honor anything that is not on the paperwork. He tells my husband that they are not going to give us the mats, the tool, or fix the cover for the gas! He tells my husband that the car was sold "as is" and that the salesman did not have the authority to promise such things. I got on the phone and explained that it was him that shook our hand, not the salesman. He tells me that "If it is not in writing, it means nothing to me. You get nothing from me." So I reiterate and say, "So your word means nothing?" and he says "Not if it's not in writting!"
I was so flaburgasted! How dare they! I am in sales and would never, could never treat one of my clients in this manner.
The next day my husband and I are on our way to a wedding where he is the Best Man and I am a Bridesmaid. The car breaks down on the side of the freeway and my husband is neerly killed trying to get it off the 6 lanes of rushing traffic without being hit!!! We call the dealer ship and frantically explain where we are located and that any second we could be crushed and with a giggle on the phone from their end we are given the roadside assistance # to call.
Once we get through to someone after a 30 minute automated voice touch tone questionaire, we are told that towing is not covered under the warranty we purchased. Even though the first page of the warranty states that within a 50 mile radius, it's 100% reimbursed to us, they are saying no such thing exists!!!!!
We figure there must be a mistake but we have no time to argue. We are sitting in a really bad place and need to get off the road. 3 hours from when the car broke down a tow truck comes and takes the car to Planet Hyundai.
We get a ride to the wedding and are an hour and a half late!!!!! (yes we held up our friends wedding...nightmare!)
The dealer is closed on Sundays, so on Monday they call us and tell us the alternator went out. They fix it and we come in to pick it up. When we get there I see not only our salesman, but also the manager whom we have been dealing with. He sees us and practically runs to the back office. I ask the person at the desk if I can have a word with him and I am told he is busy. I say I will wait. Eventually, he sends over our original salesman to tell us that they are not going to do any of the things that we were promised at the time of sale and basically to get over it! I explain that I do not like being bold faced lied to and I demand to know his excuse for all the lies about ordering the part and filling the tank and come back here and there....and he just sits there dumbfounded.
I can see the manager peeking his head around the corner (like a child in timeout) so my husband and I March over there to have a word with him about his horrible customer service skills. He says "Bottom line, your fault. You did not get it in writing. You should know, you are in sales." I cut him off and got angry and told him that no, I don't know! I run a ligitamte buisness and would never, have never, could never take advantage of my customers trust. He laughed and told us to leave!!!
We are now opening up a report with the BBB. Between the blown out tire, locksmith, floor mats, alloy tool, and the gas tank cover, wasted gas, alternator and towing, the last 3 weeks have been a MASSIVE HEADACHE!
I wish I could give you names to stay away from, but we aren't aloud on here.