United Airlines Complaint - Heartless Company - Emergency Flight Change
My wife and I booked flights through Priceline from Syracuse, NY to Minneapolis, Minn. flying the "friendly skies" of United. This was not a pleasure trip, my wife suffers from neurolical symptons that local neurologists could not diagnose. We were able to get her an appointment at the world renowned Mayo Clinic in Rochester, Minn. The clinic called us on a Friday afernoon telling us we had a following Tuesday morning 7am appointment, we would be spending through Thursday my wife receiving multiple tests daily. We could only afford the package we got through Priceline as all other airlines prices were way out of the range of available monies. We arrived late Monday nite and the journey began early Tuesday morning. Our flight back to Syracuse was set for Friday at 6am. Mid-week our medical itinerary was expanded by the clinic to include testing until Friday afternoon at 4:30pm. I spoke with the doctor about our flight and he assured us that the airlines are all very sensitive to the needs of the patients at the clinic and his patients with simalar changes in the past have had no problems changing flights with no additional expenses due to unforseen medical emergencies. Our worries were briefly relieved as he had obviously never dealt with United Airlines. When I got back to our hotel I immediately contacted reservations and explained in detail our medical situatuion and need to fly out on Saturday. The reservations representative kept saying over and over again they could not do anything to change our flight back other than book new flights. I explained what the Dr had told us and our medical, and financial linitations. I asked how could they leave us stranded given the facts. I explained I would immediately fax our official medical itinarary and Dr. name and phone number. She just kept giving company apologies and saying they couldn't do anything. I was transferred to a supervisor after 45 minutes on hold. Mr. Kapil Walunj was told exactly the same information. He told me to take it to Priceline they could not help me. I begged him to get us on another flight on Saturday but he said he couldn't....his company United Airlines had no problem being heartless with the idea that my sick wife and myself were left stranded 17 hours from our 4 children. I became frustrated and asked for his supervisor and was told he was as high as my complaining could go! I asked for a customer complaint phone number and was told that complaints were only taken via e-mail. What a horribly run company. I hope everyone reading this will understand United Airlines does not care one bit about helping passengers seeing how they ignored our needs. Do as we are and never have anything to do with them again and tell everyone who will listen how they are willing to ingore their passegers needs. I did call Priceline and after checking out my situation by contacting the Mayo clinic switched our flights at a cost of $150 per ticket. They said they would like to waive that fee but guess who gets it, yup United Airlines! I will have to deal with them to get a refund. I won't give up trying.