Fox Rent A Car Informative - Vacation starts off on the wrong foot
SAN FRANCISCO, CALIFORNIA -- I had taken my 4 month old twin grandkids and the rest of my family to California for my sister to see. So there was a total of 8 of us. When I rented the van online, I specifically paid for a Toyota Sienna because I knew for a fact that they seated 8 people.
So coming from Hawaii, we arrive in San Francisco lik 9:30pm, and for us it's COLD! I'm trying to call the Fox Car Rental Desk from the phone's by the baggage area but theirs is broken and we can't get through. I run out to check and there's their van. Ok so we load everybody up & get to their office and they give us a 7 passenger van. Of course, luggage and all we did not fit. So we remove the middle seat and leave it there. They gave me a hard time but I told them I'll figure something out and be back for it tomorrow. We were so squished! So for my son's birthday, we were sitting on our luggage, smashed like sardines.
The next day is my birthday, and since we didn't fit, I send my husband back for the van and I make arrangements to rent another car from another company. My daughter in law and I were stuck, the hotel couldn't give us a later check out than 1pm because they were booked, so here we were, not used to the cold, walking around San Francisco with 4 month old twins, having to change their diapers on the street!
Luckily, when they got to Alamo for the second car, my husband saw a Toyota Sienna that would fit all of us but there was a short wait. Then of course he got lost coming back for us. :) The whole ordeal took half a day. Making all of us miserable and screwing up our schedule big time.
Bottom line, their prices make it tempting to try and rent from them again but I've never had problems with Alamo. It's been 3 years since that mishap and I've taken 5 or 6 vacations since then. If I can find a good reviews about them maybe I'll give them another try. BTW, when I emailed them about how disappointed I was the manager did offer to take care of us if we came back.