Red Lobster Complaint - Red Lobster that was out last visit to this chain.
DECATUR, ALABAMA -- When money was better me and my wife used to visit Red Lobster 2-3 times a year. As of late as with most of America money has become somewhat tight, but we wanted to take out kids out for a nice meal to a place they don't hand you your food out of a window. So we decided to spend a bit to much on a meal that in the past was expensive but the food was good.
The first change we noticed was the rolls, in the past these delightful rolls where handed out on a plate 2 for each person at the table they brought you more if needed. Tonight they gave a plate of 4 to server 4 people. OK no real biggie except by he time they got to table we where almost done eating, so I don't know if they would have offered more as they became our dessert. Not only where they very late to the table they seemed very lack luster compared to past visits. Now I ordered the ultimate meal and I must admit the lobster was very good, the crab on the other hand was a very small portion and the legs where somewhat soggy. They supplied no tool with which to crack the claw, I am a large man and most say have very strong hands...lucky me as I needed every once of that strength to break the claws open. One would think at these prices nut crackers could be supplied.
My family for the most part rated their food as better then the stuff at that place under the golden arch's but nothing to come back for again.
Our biggest disappointment of the evening and the reason we will never visit another Red Lobster was the hidden charges on the bill. Not the fact that it cost us over $100 to feed a family of four which on its own was outrageous. They have the nerve and audacity to charge $1 EXTRA FOR A "Xtra Tomato Sauce." First off we did not order any Tomato Sauce, one was brought out on the plate for my teen age daughter's fries. There was no Xtra Tomato Sauce on table and it was not even requested. Does a company that charges these all ready outrageous prices expect is customers to pay hidden fees as well? Whats next a napkin surcharge?
Well Red Loster your one dollar has cost you 2 long time customers today, and by the sounds of my kids they won't be asking to come back either.