Kentucky Fried Chicken Complaint - Poor and bad-mannered services
KLANG, SELANGOR -- On 30 Oct email@example.com.
We placed the order immediately when reached around 11.45am. After 15 minute, we noticed that no staff attended to our order. I went to check the order status with the Restaurant Branch Manger named Mr. Wan Ahmad. He had treated me impolitely with below conversion:
Customer (myself) : Sir, can you please check my orders?
Wan : You just order right?! Can’t you just wait!! (With frustration tone and moody face)
Customer (myself) : How’s long it will take as our company management staff are waiting for these lunch before go for Friday praying?
Wan : Could you please just wait? It will take around 20 minute!! (Again with high tone)
After that, he grabbed the receipt and prepared the order reluctantly.
Lastly, he delivered the order to us without saying “Thank You” and apologies words.
We managed to get our food at12.50pm, about 1 hour after we stepped in the restaurant.
Is this so call “fast food restaurant”?
Secondly, Is this the way KFC trained their staff.
Wan Ahmad is a branch manager.
I believe the staff under him might behave like him since he play the role model in the branch.
I spend my time feedback my negative experience this afternoon with the intention that KFC will improve your service.
Or I cannot see there will be any business development with this poor service.