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Centurytel Complaint - Hidden Fees Galore! - High Speed Internet
High Speed Internet - Complaint
I just signed up with centurytel for internet service that I thought was a great deal. I get my first bill and it's 4X what it should have been (yes 4 times more than what I signed up for). Here's why:
1. They declined to inform me about a $15 equipment shipping charge. Granted I didn't specifically ask "will there be a shipping charge" but I did ask about installation related fees, of which they assured me there were none. The representative also noted on her report that she notified me of the $15 shipping fee, which she most certainly did not.
2. I asked about equipment rental fees, again the representative told me there were no rental fees. Then what the heck is the "$4.49 equipment fee" a month on my bill? oh, that's a "warranty fee" that I have to pay in case something happens... I guess I should have been a mind reader so I'd know specifically to ask if there is going to be a warranty fee because I've never heard of that before and the only way to opt out of paying a warranty on their equip is to buy your own. I wouldn't want to ship the equipment back though because I'll probably have to pay return shipping.
3. My first month was pro-rated and not counted as a "full month" so the discount I signed up for does not apply... What!? yeah, instead of starting your service the day it's installed, they designate a day that your service officially starts so when you sign up with a special offer that's for 12 months, it means 12 full months, starting whenever they feel like starting it (in my case, just short of a full month so I paid almost the entire service fee for my first month).
4. Finally taxes and misc fees, which I completely understand you have to pay but some of the fees were things from centurytel/centurylink like $1.25 internet access fee... isn't that part of what I'm paying for to begin with and not an extra expense? I get that $1.25 or $4.49 arent' much but with all the hidden fees put together I am still paying twice what I should be paying for internet this month. I won't be continuing service with centurytel/link when I'm done with my contract, I can tell you that much.
1. They declined to inform me about a $15 equipment shipping charge. Granted I didn't specifically ask "will there be a shipping charge" but I did ask about installation related fees, of which they assured me there were none. The representative also noted on her report that she notified me of the $15 shipping fee, which she most certainly did not.
2. I asked about equipment rental fees, again the representative told me there were no rental fees. Then what the heck is the "$4.49 equipment fee" a month on my bill? oh, that's a "warranty fee" that I have to pay in case something happens... I guess I should have been a mind reader so I'd know specifically to ask if there is going to be a warranty fee because I've never heard of that before and the only way to opt out of paying a warranty on their equip is to buy your own. I wouldn't want to ship the equipment back though because I'll probably have to pay return shipping.
3. My first month was pro-rated and not counted as a "full month" so the discount I signed up for does not apply... What!? yeah, instead of starting your service the day it's installed, they designate a day that your service officially starts so when you sign up with a special offer that's for 12 months, it means 12 full months, starting whenever they feel like starting it (in my case, just short of a full month so I paid almost the entire service fee for my first month).
4. Finally taxes and misc fees, which I completely understand you have to pay but some of the fees were things from centurytel/centurylink like $1.25 internet access fee... isn't that part of what I'm paying for to begin with and not an extra expense? I get that $1.25 or $4.49 arent' much but with all the hidden fees put together I am still paying twice what I should be paying for internet this month. I won't be continuing service with centurytel/link when I'm done with my contract, I can tell you that much.
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