Ontario VW dealer Complaint - Worst service ever from Ontario VW dealer

Review by hamilton on 2009-10-30
ONTARIO, CALIFORNIA -- Don't go to Ontario VW!!!
company wasted my time with four trips down there, and ultimately told me they fixed the problem but found another problem. The truth is that they never fixed nor diagnosed the first problem, but they did however keep the money that I paid for them to diagnoses. Their so called diagnostic consisted of two trip to the dealer in which one they drove the vehicle 0 miles and the other trip they drove the vehicle 1 mile. On the final trip they claimed to have fixed the problem but another problem had occurred while the car was in there hands. How can you claim to truly find a problem when you only drive the vehicle 1 mile out of the time that you had it? Furthermore upon simple requesting that I be refunded for not being able to diagnose the problem Bob, the services manager had accused my tactics to be of an extortional nature. I found that to be extremely unprofessional especially coming from the position of a manager. I didn’t ask for any sort or compensation for my inconvenience or rental car, I simply requested a refund for not diagnosing the problem. For this treatment I will no longer use Ontario VW nor purchase or recommend VW to anyone that is looking for a car.

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