Guardsman Valspar Complaint - Guardsman Valspar Warranty - Trickery, Dishonest, Rude, SCAMMERS
The Guardsman Warranty product is a scam sold as a premium product - to do your homework, just Google. You'll be shocked by the number of complaints with the same underlying theme.
I filed a service request on a Monday for an incident that damaged a very expensive piece of furniture the day before. They are denying because they say I waited one month to report the incident. The kicker is that they called my home and spoke with my husband - who had no knowledge of me filing the service request nor what I'd written on the form. They asked him a leading question under the pretense of verifying some information on the form he'd never seen. His reply was "I guess so." Which they are now using to deny the claim saying that "your husband verified that you took 1 month to report the damage."
They say that they have proof in the recorded conversation with my husband. When I asked to hear or see a transcript of the recorded call, the supervisor said I'd have to hire an attorney and go through their legal department. When I offered to get my lawyer to do just that, they replied that "once you say the word 'lawyer', we don't have to speak to you any more."
It is obvious that they are trained to use trickery. The Guardsman service reps and supervisor I spoke with were consistently & commonly rude, abrasive & argumentative from the start even though I was professional & reasonable during the conversation. If you want to get your blood pressure up quickly, call them. If you are really a glutton for punishment, buy the warranty ... and then try to use it! I wish I'd "googled" them before buying.